Privacy Policy

Eniena Technologies Ltd. ("Eniena," "we," "us") builds software, AI, and digital transformation solutions for enterprise and government clients across Africa and internationally. This policy explains what data we collect through our website, our AI chat assistant (Adwoa), and our client engagements, how we use it, and the rights you have over it.

We collect information you give us directly, including:

• Contact details submitted through our contact form or chat widget: name, email, phone, company, and project details.
• Chat transcripts with Adwoa, our AI assistant, including messages, business context you share, and any files or links you provide.
• Communications sent via WhatsApp when you choose to speak with our sales or support team directly.
• Account credentials for admin users of our internal dashboard (staff only — not applicable to site visitors).

We use the information we collect to:

• Respond to inquiries and prepare project quotations.
• Route conversations to a human team member when Adwoa can't fully answer a question.
• Notify our sales team when a conversation indicates a qualified, high-intent lead.
• Improve our chat assistant and website experience.
• Meet legal, tax, and compliance obligations.

We do not sell your personal information, and we do not use it for third-party advertising.

We rely on a small number of infrastructure providers to operate our website and chat assistant:

• Supabase — hosts our database (conversations, leads, and account data), with row-level security restricting access to our team.
• Vercel — hosts our website and application infrastructure.
• Vercel AI Gateway (Anthropic Claude) — powers Adwoa's conversational responses. Messages you send are processed to generate a reply and are not used to train third-party models.
• Resend — delivers transactional email notifications (e.g. lead alerts to our sales team).

Each provider processes data only as necessary to deliver their service to us and is bound by its own security and privacy commitments.

Chat conversations and related lead data are automatically deleted 60 days after the last activity on that conversation. Contact form submissions tied to an active client engagement are retained for the duration of that engagement and as required by applicable tax and legal record-keeping obligations.

Depending on your location, you may have the right to access, correct, export, or delete the personal data we hold about you under Ghana's Data Protection Act, 2012 (Act 843), the EU General Data Protection Regulation (GDPR), or equivalent local law. To exercise any of these rights, email info@enienatechnologies.com. We'll respond within a reasonable timeframe.

Our chat widget stores a randomly generated conversation identifier in your browser's local storage so it can reconnect you to an existing conversation. We don't use third-party advertising cookies or cross-site tracking pixels.

Our services are intended for businesses and individuals over the age of 18. We don't knowingly collect information from children.

We may update this policy as our practices evolve. Material changes will be reflected by updating the "last updated" date above.

Questions about this policy or how we handle your data? Reach us at info@enienatechnologies.com or +233 55 247 5530.